Privacy Policy
At Tewkesbury Garden Centre we understand that your privacy is important to you and that you care about how your personal data is used. We are committed to protecting your privacy and respecting your personal data, being transparent about what we do with it. We aim to be clear about how we obtain your details and only process them in accordance with the law and in ways that you would reasonably expect.
This Privacy Policy explains:
- How we collect your personal data
- How it is held
- How we will use your personal data
- Who we share your data with
- Your choices regarding your data we hold
How do we collect your personal data?
We do not automatically collect or process any personally identifiable information, any information we may collect and process about you is provided by you when you give it directly to us, for example by becoming a Loyalty Card Customer, an employee or signing up for our newsletter. You do not have to provide any personal information to access our website www.tewkesburygardencentre.com however we may collect and process Personal Data about you when you:
- Fill in forms on our website, for example through the ‘sign up’ page (contact form for general enquiries exempt, we will not store your details if you simply make an enquiry)
- Enter one of our competitions or promotions
- Join our Loyalty Card Scheme
- Subscribe to our customer email database
We do not share this information with any other parties but we will contact you if there is any legitimate reason to do so.
What information do we collect?
Personal Data is any information about you that enables you to be identified which includes:
- Name
- Date of birth
- Email address
- Postal address
- Telephone number
- Fax number
- Bank details
- Credit/debit card details
It also includes less obvious information such as identification numbers, electronic location data and other online identifiers. We only process information that is necessary or where you have consented, and only keep it while it is needed. Data protection law recognizes that certain categories of personal information are more sensitive, such as health issues or personal circumstances, we will only collect sensitive personal information where there is a clear need to do so.
How do we use your personal information?
We treat all Personal Data received from you as confidential and it will only be used for our purposes providing there is a legal basis for processing or if we have a legitimate interest to do so, as stated in Article 6 of the GDPR.
We will not sell or rent your personal data or authorise any third party agent to do so. We use your personal data to:
- Manage your account and give you the information regarding it, such as for sending out your loyalty points or birthday vouchers.
- Supply our products or services to you. Your personal details are required in order for us to fulfil any purchase orders.
- Keep you up to date with the products we supply, promotions and any changes to your account with us.
- Look into, and respond to, complaints, legal claims or other issues.
- Carry out analysis and research in order to help us to understand how we are performing as a business and how we can improve our services.
We may also use your personal information for other purposes which we specifically notify you about and, where appropriate, obtain your consent.
Marketing & Communications
With your consent, we may use your information to send you communications about promotions, newsletters, competitions, events. Our forms have clear marketing preference questions and we include information on how you can say no to such marketing.
We will make sure all communications are relevant and timely. Your Personal data shall not be kept any longer than is necessary.
You can let us know if you would prefer not to receive these communications at any time by emailing info@tewkesburygardencentre.com or calling us on 01684 290990 or writing to us at the address below.
Who do we share your information with?
We will not share any of your personal data with any third for any purposes other than the following:
- We may be legally required to share certain personal data, which may include yours, if we are involved in legal proceedings or comply with legal obligations, a court order or the instructions of a government body.
- In the event that we sell or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer.
- If Tewkesbury Garden Centre is acquired by a third party, in which case Personal Data held by it will be one of the transferred assets.
The data we collect from you is processed, transferred and stored securely within the UK (and therefore fully protected under the GDPR) and by submitting your Personal Data you agree to this transfer, storing and processing. When we collect your personal information we use strict procedures and security features to prevent unauthorised access and use. However, no data transmission over the Internet is entirely secure.
COOKIES
Like most websites we use ‘cookies’ to help us make our site, and the way you use it, better. Cookies are tiny files that are downloaded to your computer which contain information that is transferred to the computer’s hard drive to improve your experience.
The cookies we use on our website are analytical and are stored temporarily. This allows us to count the number of visitors to the website and how they use it. Cookies cannot identify individuals. We also use cookies
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser. However, disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
- Email newsletters related cookies
- Orders processing related cookies
- Site preferences cookies
Email newsletters related cookies
Our website offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies
Our website offers payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Site preferences cookies
In order to provide you with a great experience on our website we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be recalled whenever you interact with a page that is affected by your preferences.
Third Party Cookies
Our website uses Google Analytics which is one of the most widespread and trusted analytics for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so that we can continue to produce engaging content. For further information on Google Analytics cookies, see the official Google Analytics page.
We also use social media buttons and/or plugins on our website site that allow you to connect with your social network in various ways. For these to work Facebook, Twitter and Instagram will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Customer Rights
Under the GDPR, you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
- The right to access the personal data we hold about you. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Accessing and updating your personal information
You have the right to request access to any information we hold about you. This is known as a Subject Access Request and can be done by writing to Rachel Gallagher, Tewkesbury Garden Centre, Worcester Road, The Mythe, Tewkesbury, Gloucestershire, GL20 6EB or by emailing info@tewkesburygardencentre.com. A fee of £8.00 may be charged to cover administrative costs. You also have the right to contact us if you believe your personal information is incorrect, if you need to make changes or if you believe we are no longer entitled to use it.
You can also let us know if you would no longer like to receive marketing communications from us by emailing info@tewkesburygardencentre.com or calling 01684 290990 or writing to us at the address above.
Other Information
Tewkesbury Garden Centre includes The Flower Shed and Brown’s Garden Restaurant.
VAT Registration Number: 715 6340 47
Contact us at Tewkesbury Garden Centre, Worcester Road, The Mythe, Nr Tewkesbury, Gloucestershire, GL20 6EB. Telephone: 01684 293103
We review it regularly and may make changes from time to time for example, if the law changes. Any changes will be made available on our website at www.tewkesburygardencentre.com and in relevant communications.
If you have any questions about it this Privacy Policy, please write to us or email info@tewkesburygardencentre.com.